This Refund and Cancellation Policy explains the general terms applicable to consulting services and other paid services provided by Internet Coaching Empire.
The specific terms applicable to an engagement may be set out in the relevant proposal, invoice, order confirmation, or signed service agreement.
1. Consulting Services
Our consulting services may involve customized recommendations, planning, implementation, technical setup, or other work based on a client's requirements.
Refund eligibility depends on the agreed service scope, work completed, payment terms, and applicable law.
Any engagement-specific refund terms communicated and agreed upon before payment will apply, subject to applicable legal requirements.
2. Refund Requests
To request a refund, contact us using the official contact details listed on our website.
Please include:
- Your full name.
- The email address used for the purchase.
- Relevant invoice, order, or transaction details.
- The service purchased.
- The reason for your request.
We may request additional information reasonably necessary to review the request.
3. Review and Processing
We will review refund requests against the applicable service agreement, payment terms, work already completed, and relevant legal requirements.
If a refund is approved, it will be processed through the original payment method where reasonably possible. The time taken for the funds to appear may depend on the payment provider and financial institution.
4. Cancellations and Rescheduling
If you need to cancel or reschedule a consultation, please notify us as early as possible.
Any cancellation deadlines, rescheduling restrictions, fees, or refund eligibility applicable to a paid appointment will be communicated at the time of booking or in the relevant agreement.
5. Third-Party Products and Services
Where a purchase involves a third-party platform, software subscription, or external service, the relevant provider's terms may also apply.
We cannot promise refunds for third-party purchases that we do not control.
6. Statutory Rights
Nothing in this Policy is intended to exclude or limit any rights that cannot lawfully be excluded or limited under applicable law.
7. Policy Updates
We may update this Policy from time to time. The current version will be published on this page with its effective date.
8. Contact Us
For refund or cancellation inquiries:
Business Internet Coaching Empire
Email [Insert official business email]